Questions

A register, and steel tags to put on your machines. The starter is one tag for your first machine, the register’s own tag for the office wall, and 12 months. More tags are ₹499 + GST each and you buy them once. You stick a tag on each lift, generator, pump or other equipment. Anyone who scans it sees when that item was last serviced and when it is next due. Your management approves every entry before it appears.

No. It is a record keeper. It keeps and displays what your management enters, neatly and in one place, and it will print an audit pack for an inspector. It is not a licence, a fire NOC or a test certificate, and it does not replace one. Those still come from the authorities and licensed agencies exactly as before.

What it changes is that when an inspector asks “when was this last serviced”, you have an answer in ten seconds instead of a hunt through a cupboard.

Yes. Diesel generators have their own setup, including the pollution board consent and its expiry. For anything else — a fire pump, a water pump, a sprinkler valve, an air handler — choose Something else and name it yourself. The register treats it exactly the same; we simply do not pretend to know its service intervals, so you set them.

₹1,499 + GST (was ₹2,000) to start: the register, its own tag, one tag for your first machine, and 12 months. Then tags are ₹499 + GST each and you buy them once — ₹399 from the 6th tag on the register.

After the first year the register is one yearly price for the whole building, by how many machines are set up on it: 1 to 4 machines, ₹1,199 + GST, 5 to 12 machines, ₹1,999 + GST and 13 to 25 machines, ₹2,999 + GST. More than 25, write to us. Never per user, never per flat — a spare tag in the drawer is not a machine, and a retired machine keeps its history without being counted.

All figures are exclusive of GST and applicable taxes. Prices are set at NLAD’s discretion and can change, but never for a term you have already paid for — and you will always be told a new renewal figure before you pay it.

Write to us and we will send a replacement. A tag on a wall can be painted over, scratched, sun-faded, pressure-washed or simply torn off, and normal wear will get one eventually.

Your record is not stored in the sticker — it only points to it. A ruined tag costs you nothing but the tag, and the register behind it is untouched.

A readable tag, a phone with a camera and a browser, and the services this is built on — hosting, the database, the phone network, and the browser makers who deliver notifications. If one of those is down or changes its rules, the part that depends on it stops until it returns.

We pick boring, replaceable suppliers for exactly that reason, and the things that matter most — your register, your exports, your tag pages — depend on the fewest of them. Download your audit pack whenever the record matters to you: it is a plain file that opens anywhere and needs nothing of ours to read.

The day you activate, not the day you buy. A kit sitting in the office for three months costs you nothing.

Write to support@nlad.in and quote the Asset Serial Number from Settings on your admin page (it looks like KYA-60EB2CD4C131). We will send payment details and extend the register the same day the payment lands.

Your admin page also starts showing a renewal notice sixty days before the term ends, with the same instructions, so it does not arrive as a surprise at your next meeting.

Renewing early never wastes anything — the new year is added to the end of what you already have, not from today.

Nothing is hidden. Your register stays readable, printable and exportable, and your public tag pages keep working exactly as they do now, for at least ninety days. What stops is adding new records — technician links and new entries — until it is renewed.

After that period an unrenewed register is deleted. The register shows the date the whole time, and we write to the confirmed management address at sixty and eighty-three days. “What happens if we do not renew?” below has the whole of it.

We will not hold a building’s own records to ransom. That is a deliberate rule.

Write to us and we will add tags to the register you already have, rather than sell you a second kit that starts a second register. One building should have one record.

Because it is the only thing that tells us whose register a kit became. The boxes are sealed and sold through a marketplace, so we never see who bought which one — without a number, a register belongs to nobody we could name.

It is used for two things only: telling you before your term ends, and answering you if you write in. Never shown on a tag page, never given to anyone, never marketing.Change it in Settings whenever the management changes hands.

No. Most societies use some and keep the rest as spares for when a lift is replaced or a tag is damaged. Spare tags sit quietly in the box; the app stops asking about them once your first tag is live.

No. Photograph the nameplate, the extinguisher label or the licence certificate and the details are filled in for you — make, capacity, serial number, dates. Check each one before saving, because it is a draft, not a fact.

It reads Indian-language labels too, and offers you an English version to accept or reject rather than quietly translating.

Yes — Add past work on the Today screen. Photograph an old job sheet or AMC bill and it will be read for you. Most buildings do this once, to have a history in place before an inspection.

No, and that is deliberate. You send a one-time link on WhatsApp. It opens a form in their browser, works for three days, accepts up to three submissions, and can be cancelled by you at any moment. Nothing they send is on the record until you approve it.

Yes. When you make the link you choose Camera only — which proves attendance — or Camera or gallery, which lets them send a scanned job sheet, or finish outside if there is no signal in the plant room.

Handled. The technician’s form saves every word on their own phone as they type, so walking away and coming back does not lose it. Pressing Send retries by itself a few times, and if there is genuinely no signal it says so and tells them to press Send again once they have a bar. Nothing is lost.

Photos have to be retaken, which is one tap — a typed summary is two minutes.

Void it, with a reason. It stays visible, struck through, with the date it was voided and why. No single record can ever be deleted from a register — a record you can quietly edit is worth nothing to the auditor it exists for. (Deleting the whole register is a different thing: it lives in Settings, needs the PIN and a typed confirmation, and is permanent.)

Yes, on that phone or laptop, until somebody presses Log out. Because of that, log out if you used a phone that is not yours.

Yes, and it costs nothing. Setup offers it, and it is always there under Settings → Use it like an app. Your register gets its own icon, labelled with your register’s name, and opens full-screen with no browser bars.

There is nothing to download and no app store account. It is the same register — the icon is a shortcut that remembers you, so it opens straight to your admin page without asking for the PIN.

On an iPhone: in Safari, tap the Share button, then Add to Home Screen. The icon asks for the PIN once, the first time, and not again — an iPhone treats the icon as its own separate app, so it starts out not knowing you. On Android: tap Add to home screen when the button offers it, or find it in the browser menu (⋮).

Because it would make this less safe, not more, and it would not save you anything.

Face ID and fingerprints work by tying a key to one person on one phone. This register deliberately has no personal accounts — the PIN belongs to the management, not to an individual, so several people can open the same register on their own phones and a handover is one PIN change rather than a list of people to remove. A fingerprint would help whoever set it up and nobody else, and the management changes hands.

It usually comes with a shorter PIN as the fallback, and that is the part that would genuinely cost you: a 4-digit PIN has ten thousand combinations against a million for six. The lockout, the backup code and the seven-day reset are all built around six digits.

And it would be solving a problem you do not have. This phone stays signed in until somebody taps Log out — you are not typing the PIN every day now, and adding a fingerprint would not change that.

Yes — the PIN is the register’s, not a person’s, so anyone the management gives it to can sign in on their own phone and stays signed in there. There are no separate accounts to create and nothing per person to pay for.

At a handover, change the PIN (Settings → Change admin PIN) and tell the incoming management, not the outgoing one. Everyone still signed in on an old phone is then out.

Use the backup code you saved when the register was set up — the screenshot, or whatever you wrote on the admin card. It sets a new PIN immediately, without us.

The code that was printed on the card stopped working the moment you chose your own PIN at setup. That is deliberate: the printed one had been past a printer, a packer and a courier before it reached you.

We can issue new ones, but not instantly. NLAD cannot look your PIN up — it is stored only as a one-way hash, so nobody here can read it. Instead we post a notice on your own public tag pages for seven days, where anyone in your building scanning any tag will see it, and then issue new credentials.

That delay is the whole protection. It means a stranger cannot quietly take over your register by sending us a convincing email — they would have to hope nobody in the building reads their own noticeboard for a week. Write to support@nlad.in to start it.

Two ways, both free, and neither one sends you anything. Add dates to my calendar puts every service date and licence expiry into your own phone calendar with an alert a week before. Notifications make this page itself tap you on the shoulder when something is overdue or waiting for approval.

We store no phone number for either.

That is Apple’s rule, not a fault in the app: an iPhone only allows notifications from a page that has been added to the Home Screen. It takes about fifteen seconds:

1. Open your admin page in Safari (not Chrome — on iPhone only Safari can do this).
2. Tap the Share button — the square with an arrow pointing up, at the bottom of the screen on most iPhones, or at the top right on an iPad.
3. Scroll down that list and tap Add to Home Screen, then Add.
4. Close Safari. Open the new NLAD icon that has appeared on your Home Screen — it looks like an app now.
5. Go to Reports, tap Turn reminders on, and tap Allow.

On Android nothing is needed — the button works in Chrome directly. And the calendar option works everywhere without any of this, which is why we suggest it first.

Public, to anyone who scans a tag: what the equipment is, where it is, when it was last serviced and when it is next due, its licence number and expiry, and any custom fields you added. Optionally a contact button and the name of your person in charge, each only if you switch it on.

Never public: money and receipts, management notes, technician photos, your access log, and the PIN.

Your register lives in Mumbai, and three things leave it. A photo you ask us to read: when someone taps to read a photo, that image goes to Anthropic in the United States and comes back as draft fields. It happens only on that tap, and if you would rather nothing left India, type the fields instead — everything is typeable.

An email we send you: a renewal notice, a reset link or a backup code goes through Resend, in the United States, to reach your one management address.

The nightly backups: the rows are copied to GitHub and the photographs to a private bucket in Europe, so that a failure at our database provider cannot end your record. Every one of them is encrypted here before it leaves, with keys that stay with us — neither company can read what it holds for us. The privacy policy says the rest.

The register becomes read-only: everything already recorded stays readable, printable and exportable, and the tag pages keep working, for at least ninety days (currently). What stops is adding or changing anything — technician links, new entries, edits and approvals. Renew at any point in that time and everything resumes, with a full year from the day you pay.

After that period an unrenewed register is deleted: the records, bills and photographs go, and the tags become blank spares that can be set up again. The register shows the deletion date the whole time, and we email the confirmed management address at sixty and eighty-three days. If no confirmed email is on file and nobody opens the register, no reminder reaches anyone — so keep one on file, or download your register when the term ends.

Any time, including after the term has ended. The register, the asset list and the money record download as spreadsheets, and the audit pack prints or saves as a PDF with the receipts beside the entries they belong to.

Print or save the pack while it is open. The spreadsheets are files and are yours the moment they download. The receipt photographs in the audit pack are not copied into the page — they are shown through links that stop working after an hour, so that a pack left open in a browser tab on a shared computer cannot be read by whoever sits down next. Printing or saving to PDF captures the images at that moment and keeps them. Coming back to a saved web page the next day will show the entries with the photographs missing; re-open the pack from Reports and it will build fresh links.