Cancellation & Refunds

Return it unopened within 7 days of delivery for a full refund, including what you paid for delivery. Write to support@nlad.in with your order number, or use the marketplace’s own returns flow if you bought there.

Still 7 days from delivery, and still a full refund of the price paid — but please send the kit back, including the admin card.

Why we ask for the card back. It carries a setup PIN and a backup code in print. Once those have been read they cannot be un-read, so a returned kit is retired rather than resold. That is also why we cannot accept a return of the tags alone.

Activation starts your twelve months and permanently ties the tags to your register, so a kit cannot be returned after that point.

If something is genuinely wrong — tags that will not scan, a kit that will not activate, a fault on our side — tell us within 30 days of activation and we will replace the kit or refund it in full, our choice, at no cost to you. Faulty goods are not a goodwill gesture; they are our problem to fix.

Tell us within 7 days of delivery with a photograph. We will send a replacement kit at no charge. If you would rather have your money back, we will refund it in full.

A renewal is for a fixed twelve months and is not charged automatically — nothing is taken from you without you choosing to pay. If you renew and then change your mind within 7 days, and have added no new records in that period, we will refund the renewal in full.

If you simply do not renew, nothing is taken from you and nothing is destroyed on the day it lapses. What the register does after a lapse is described in the terms.

We approve or decline within 3 working days of receiving your request, and say which in writing. Approved refunds are sent back to the original payment method within 7 working days of approval. Your bank may take a few days more; that part is not in our hands, and we will give you the reference so you can ask them.

Bought through a marketplace? The refund goes through that marketplace and follows their timelines, which may differ from ours.

Tags that have been stuck to equipment and removed — they are single-use adhesives and cannot be re-applied. And a term that has already run: if you activated ten months ago, the ten months happened.

Starter Register — one equipment tag plus the admin card, ₹1,499 + GST for the first 12 months · further tags — ₹499 + GST each, bought once (₹399 + GST from the 6th tag) · the register, each year after the first — ₹1,199 + GST for 1 to 4 machines, ₹1,999 + GST for 5 to 12 machines, ₹2,999 + GST for 13 to 25 machines. These are the same figures shown at the shop; if you ever see a difference, the shop is right and we have made a mistake worth telling us about.

Email support@nlad.in with your Asset Serial Number (it is on your admin card and in Settings) and what went wrong. One person reads that inbox, so plain words work better than a form.