Shipping & Delivery

Anywhere in India. We do not ship outside India, and we will not take an order we cannot fulfil — an address outside India is cancelled and refunded in full rather than left waiting.

Within 3 working days of your payment clearing. Working days exclude Sundays and public holidays in Maharashtra.

Kits are made in batches, because every tag in a box carries a serial that has to be generated, printed, checked and sealed in. If a batch means we cannot meet that window we write and tell you before it passes, not after.

Typically 4–10 working days from dispatch, depending on the pin code — metro addresses at the shorter end, remote pin codes at the longer.

Those are the courier's timelines, not ours, and weather, strikes and local disruption stretch them. We will tell you whatever we know if you ask.

When a parcel is handed over we send the courier name and tracking number to the number or email on the order. A register has no customer account and no stored email of its own, so this goes to the contact details given when you bought the kit.

Stated before you pay, never added afterwards. If delivery is free for your order, the price you see is the price you pay.

Not arrived 10 working days after dispatch? Write to us. We chase the courier, and if it is genuinely lost we send a replacement kit at our cost or refund you in full — your choice, not ours.

Arrived damaged? Tell us within 7 days with a photograph. Replacement or refund, and we pay the postage both ways. See the refund policy.

Tags damaged later, in use? That is not a delivery problem and it is not charged for. A sticker that peels, fades or is painted over is reported from your own admin page, and a replacement tag is posted free while your service is running — the register moves onto the new tag and keeps every record.

Wrong address given? If a parcel comes back to us because the address was incorrect or nobody could take delivery, we resend it once you confirm the address. The second delivery charge is yours.

The register, the admin page, technician links, exports, the audit pack and renewals are all delivered instantly and never wait on a courier. A renewal takes effect as soon as payment clears; nothing is shipped for it.

A kit sitting unopened in an office costs you nothing, because the term starts at activation. Buying in March for a meeting in June loses you no months.

support@nlad.in, quoting your order number or your Asset Serial Number. We answer within 2 working days.